Services

Cayetano Urena   →   Services

Training

We offer a service of tailored training, valuing the needs of each client and creating effective strategies. 

We perform formations focused on the staff of the tourist destination or the company, improving customer service, management or organization. 

  • Courses for professionals in the tourism sector.
  • Agent qualification courses (for SETUR).
  • Training in quality, customer service, sustainability and COVID safety.
  • Entrepreneurship in the tourism sector.

SICTED Project

We offer the SICTED service (Tourism Quality System in Destinations), a system designed to raise standards and create unforgettable experiences for the tourists. 

We will work with you to implement SICTED best practices, adapted to your needs and objectives. 

ANDraise quality standards in your tourist destination through our SICTED service. 

S for sustainability

The S brand for Sustainable Tourism is a certification issued by the ICTE, which serves to recognize those companies that promote ethical and healthy practices.  

Get the S for sustainability It can help your business attract more customers and increase their loyalty to your service. 

From Cayetano Urena we help you achieve the S Sustainability certification. Additionally, if you wish, we carry out an audit on the sustainability of your tourism entity.

Q for quality

He Q badge for Tourist Quality It is a recognition of tourist establishments that meet the minimum requirements established by the SCTE (Spanish Tourism Quality System). 

The main objective is guarantee the quality of the services provided and improve overall customer satisfaction

From Cayetano Urena We advise and guide you in achieving the Q for Tourism Quality distinctive so that you can differentiate yourself from the competition.

Consultancy

From Cayetano Urena We offer a comprehensive consulting service that will help you improve the tourist experience in your company, service or tourist destination. 

We perform Management Systems Consulting (Quality, Environment and Safety).

We analyze the weaknesses and strengths of your organization to improve your service. We offer a tocomprehensive counseling

Quality audit and evaluations

  • SICTED (Commitment to tourism quality and prepared for COVID).
  • Q for quality (all sectors: beaches, hotels and apartments, rural accommodation, restaurants, tourist offices, marinas, etc.).
  • S for sustainability in all sectors.
  • COVID safety and prevention measures (Safe Tourism Certified).
  • “Mystery Guest” service (mystery client evaluations or audits) for the assessment of perceived quality.

Tourism projects: the Wine Route

Sensitiveization and acquisition of companies to the Wine Route, advice and technical assistance to the Managing Body, companies and services, to achieve the accreditation as the Spanish Wine Route, implementation of andmanual standards of Spanish Wine Routes products, specific training for Wine Route partners, support in Route certification audits and help in solving deviations.

  • Phase I: Advice and technical assistance to 7 new companies attached to the Municipal Wine Route, with the aim of working on the implementation of the requirements contained in the Product Manual of the Spanish Wine Routes.
  • Phase II: Awareness-raising actions and recruitment of new members to the Municipality Wine Route during 2018.
In Cayetano Urena We work hand in hand with different tourism projects to achieve a comprehensive improvement of your services.

Sustainable rural accommodation

Our Sustainable Rural Accommodation advisory service is designed to help managers and owners establish spaces that provide an exceptional experience without forgetting respect and preservation of the environment in which they are operating.

We help position your rural accommodation as a attractive and sustainable option for tourists and travelers who are increasingly aware of the care of our planet.

Quality and sustainability standards

UNE 175001 – Quality in Small Business. It is responsible for establishing guidelines for quality management and continuous improvement in small commercial environments. 

ISO 9001 – Quality Management.  It is responsible for establishing a systematic approach to improve the quality of the processes, products and services offered.

ISO 14001 – Environmental Management. It is responsible for helping organizations identify and control the environmental impacts of their services.

Smart Tourist Destination (DTI)

A Smart Tourist Destination uses the technology and the information to improve the visitor experience, the quality of the service offered, sustainability and accessibility. 

Our DTI service allows us collaborate with companies, communities and city councils to plan and develop unique and intelligent destinations combining innovation and authenticity. 

European Charter for Sustainable Tourism

The European Charter for Sustainable Tourism is the commitment that promotes sustainability in tourist destinations to preserve places and cultures. 

It is a management and planning process that tries to YoInvolve authorities, businesses and the local community to guarantee the conservation of natural and cultural heritage. 

Biosphere

Biosphere is a sustainability certification which recognizes companies and tourist destinations that meet the rigorous criteria established by the Institute of Responsible Tourism endorsed by UNESCO. 

These criteria refer to different areas, such as social development, support and respect for local culture, environmental management and responsible tourism, among others. 

In Cayetano Urena We help you achieve Biosphere certification. 

Other services

  • Design of tourist products and services
  • Sustainable rural accommodation
  • Implementation of quality and sustainability standards
  • Preparation of work and strategic procedures and protocols: franchise operations manuals, internal audit manual and procedures, purchasing and supplier management, SWOT analysis.
  • European Charter for Sustainable Tourism
  • Design of revitalization and sustainability plans
  • Smart tourist destinations
  • Biosphere (include in quality and sustainability standards)
Why choose us

More than 1000 companies and 50 tourist destinations have trusted us

Multiple public and private organizations have already placed their trust in our values and our experience in the tourism sector. Discover What our clients say about us.

Professional experience

Accessibility

Time saving

Best quality service

IMPROVE YOUR TOURISM BUSINESS
Contact for advice

If you are interested in any of these services, do not hesitate. At Cayetano Ureña we get involved in your project to achieve the best results.

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