My name is Cayetano Urena and I am delighted to welcome you to my website. I am a advisor, trainer and tourism manageror extensive history and experience in the sector.
Approximately 20 years ago I specialized in the tourism sector. Since then my goal has always been to work directly with the teams and people that make up the organizations to achieve their objectives and contribute to its growth and future sustainability.
Throughout my career, I have had the opportunity to work with hundreds of clients, which has helped me grow both personally and professionally. I have shared experiences and have been developing professionally.
All this work has been recognized in the multiple awards I have received. Some of the most important are:
- First prize for best SICTED agent 2023.
- Second prize for best SICTED agent 2022.
- First finalist for best SICTED agent 2020.
- Best SICTED agent 2019.
Cayetano Urena Services
Next, I will tell you the different services available that can encourage companies, city councils and associations to improve their quality service and tourism sustainability.
- Training. We have different tailored training courses. Improve your customer service with our courses for professionals and staff. We also carry out qualification courses for SETUR agents, entrepreneurship, quality, sustainability, COVID safety and customer service, among others.
- Consultancy. We offer a consulting service to improve the experience at the destination. In addition, we carry out specific quality, safety and environmental consultancies.
- SICTED Projects o Tourism Quality System in Destinations. Manage to adopt the best practices of the system and raise the standards of your destination.
- Obtain the S for sustainability and Q for tourism quality. We advise and guide you so that you can obtain the Q badge and be a more competitive destination.
- Mystery shopper evaluation. We carry out an assessment report on the perceived quality of your service.
If you are interested in any of these services or wonder how you can boost your tourist service, don't hesitate, Contact us now!
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